Customer Service Representative
3.
7 Spanish Fork, UT Spanish Fork, UT Full-time Full-time Up to $22 an hour Up to $22 an hour 4 days ago 4 days ago 4 days ago WE ARE GROWNING HERE AT GILLETTE HEATING & AIR! Job Description Review appointment availability with Service Dispatcher and Customer Service Coordinator Take Customer Phone Calls Respond to all customer electronic communications Inform Residential Customers on Gillette Heating and Air Memberships Inform Residential Customers on Special Promotions (i.
e.
accessory of the month, in house offers as per website) Send Customers a link to the Google Review page and request reviews Perform Happy Calls Use Probing Questions to get information from potential customers Communicate effectively with Service Dispatcher and Customer Service Coordinator on scheduling needs When scheduling Sales appointments, qualify the sales lead (are they truly interested?) Take on Call Shifts Schedules the right technician, right time, with the right skill set Maintains organized and well notated customer records within company database Type service contract proposals for new residential customers Properly articulate solutions and appointment information to customers Actively monitor all electronic chats (podium, service titan, ring central), and respond to customer inquires in a reasonable amount of time All other duties as assigned Weekly Duties:
Maintain office appearance (cleanliness) Performance Indicators:
Prompt response to all customer inquires Eventual job fluency, and ability to complete all assigned tasks accurately and quickly Completes all training courses as assigned by management High booking rate High attention to detail Comfortable speaking with customers over the phone Organizational abilities Pay Rate:
up to $22.
00/hr DOE Job Type:
Full-time Pay:
Up to $22.
00 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Required)
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person Weekly Duties:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Spanish Fork, UT Spanish Fork, UT Full-time Full-time Up to $22 an hour Up to $22 an hour 4 days ago 4 days ago 4 days ago WE ARE GROWNING HERE AT GILLETTE HEATING & AIR! Job Description Review appointment availability with Service Dispatcher and Customer Service Coordinator Take Customer Phone Calls Respond to all customer electronic communications Inform Residential Customers on Gillette Heating and Air Memberships Inform Residential Customers on Special Promotions (i.
e.
accessory of the month, in house offers as per website) Send Customers a link to the Google Review page and request reviews Perform Happy Calls Use Probing Questions to get information from potential customers Communicate effectively with Service Dispatcher and Customer Service Coordinator on scheduling needs When scheduling Sales appointments, qualify the sales lead (are they truly interested?) Take on Call Shifts Schedules the right technician, right time, with the right skill set Maintains organized and well notated customer records within company database Type service contract proposals for new residential customers Properly articulate solutions and appointment information to customers Actively monitor all electronic chats (podium, service titan, ring central), and respond to customer inquires in a reasonable amount of time All other duties as assigned Weekly Duties:
Maintain office appearance (cleanliness) Performance Indicators:
Prompt response to all customer inquires Eventual job fluency, and ability to complete all assigned tasks accurately and quickly Completes all training courses as assigned by management High booking rate High attention to detail Comfortable speaking with customers over the phone Organizational abilities Pay Rate:
up to $22.
00/hr DOE Job Type:
Full-time Pay:
Up to $22.
00 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Required)
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person Weekly Duties:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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